Statement Of Policy

Quality

JAMMAR products are fabricated from top quality materials and made to our own high standards to give the customer the finest product possible. Use this equipment only as intended, and maintain it carefully to obtain the maximum benefit.

Mail Orders

Please use your standard purchase order form when ordering by mail. Be certain to include your name, phone number, JAMMAR catalog item numbers, descriptions, quantities and unit prices as well as sizes whenever applicable.

Custom Orders

Customer accepts responsibility to measure and provide written explanations which must accompany all custom orders. Custom orders are not returnable. We cannot process an order without clear and precise information on type, number of, and location of knots on climbing ropes orders.

Phone Orders

Call toll free 866-848-1113 or e-mail jammar@jammarmfg.com

Fax Orders

Call 1-860-848-9302

Ship to Addresses

Any expensed incurred from inaccurate address charges will be billed to customer.

Cancellation

If you need to cancel an order, contact us within 24 hours. Cancellations after 24 hours may necessitate restocking and/or shipping fees.

Minimum Orders

Minimum order is $50.00. If your net order is under $50.00 please add a $10.00 service charge. Please Note: Your order will be bulk packed whenever possible to save us and you additional shipping and handling expenses.

Terms

Payment terms are NET 30 with credit approval. We accept credit card payments from AMEX, Discover, MasterCard and Visa. We can ship CIA and COD for UPS shipments for those without established credit.

Pricing

Prices are subject to change without notice. We make every effort to honor published prices.

Freight

All shipments are FOB, CT. We ship UPS ground, UPS air and UPS hundredweight service. We will honor to the best of our ability other arrangements such as freight collect and/or 3rd party billing when properly notified. Please call for any motor freight requests.

Inspect your Shipment

When you receive your shipment, inspect the carton before signing the delivery receipt. Open cartons immediately, check contents against packing list and examine merchandise for damage. Keep all receipts, cartons and packing materials. Make sure all safety, installation and use documentation is given to the proper person.

Returns

You must obtain authorization before returning any product for any reason. Contact our customer service department. You will be given a return authorization number and the merchandise-return address. All return shipments must appear on all packages and paperwork. Return authorization will only be given for items shipped within 1 year. Return authorization are cancelled after 30 days. Damaged claims must be made within 30 days.

Restocking Charge

A 20% restocking charge will be applied to all returns, which covers handling, processing, inspection, and repackaging. Custom orders which include special sizes and/or items where knots have been added cannot be returned for credit. Ropes under 18 feet cannot be returned. Alteration or modification of the product voids any warranty

GENERAL POLICY ON WARRANTY INFORMATION

JAMMAR Manufacturing Company Inc. provides you with the finest equipment possible. All products are fabricated from top-quality materials and made to our own high standards in our own facilities.

JAMMAR’S guarantee is as follows: Seller warrants to the customer that the products herein sold are free of defects in material and workmanship for a period of one (1) year from date hereof. This warranty is Seller’s sole warranty here under and does not cover, and is intended to exclude any liability on the part of the Seller whether under this warranty or under any warranty implied by law, for any indirect or consequential damages for breach hereof or thereof. Any and all warrants implied by law shall be limited to one (1) year from the date hereof.

Seller’s sole obligation under this warranty shall be to repair, or at its option, replace, at its expense, any defective part or parts. Buyer must receive Seller’s written approval to return part or parts from inspection and no charges for repair will be accepted by Seller without its written authorization. Seller specifically excludes any warranty expressed or implied for any product which has been manufactured according to buyer’s own design, prints, or specifications.

Installation of our products is the responsibility of the Buyer who assumes any liability for damage to property or injury. While every attempt is made to embody the highest degree of protection in all equipment, we cannot, however, guarantee freedom from injury. The user assumes all risk of injury due to use. All merchandise is sold on this condition, which no representative of the company can waive or change. Equipment should be inspected periodically by user for damage and wear and tested for stability.

All sporting and PE activities carry the risk of injury to the participants. Improperly maintained equipment and inadequately supervised programs are significant contributing factors. All equipment must be thoroughly inspected and maintained to reduce the risk to the users.